Shipping and return
Shipping & Policy
At May Bê, every object is created or sourced with intention. To support thoughtful consumption and minimize waste, our pieces are made to order and released in limited runs. We appreciate your patience as we carefully process and fulfill your orders.
Order Processing & Shipping Lead Times
Made-to-Order Lead Time: Because our objects are produced on a made-to-order basis, please allow up to 4 weeks for your order to be crafted, packaged, and prepared for dispatch.
Domestic Shipping: We currently ship to all valid addresses within the United States using standard Shopify shipping partners (USPS, UPS, or DHL Express depending on order size and destination).
Tracking Your Order: Once your order has been packaged and handed over to the carrier, you will receive a shipping confirmation email containing your tracking details. Please allow 24–48 hours for tracking updates to register with the carrier.
Please note: Transit times apply after the initial 4-week production and handling period.
Returns, Exchanges & Cancellations
As a small independent studio operating on a made-to-order model, all sales are final. We do not accept returns, exchanges, or order cancellations once a purchase is completed.
We strongly encourage you to review all dimensions, details, and description specs carefully before finalizing your order. As our operations expand, we hope to update our return policy in the future, and we sincerely appreciate your support and understanding as we grow.
Damaged or Defective Items
Your order is inspected with extreme care before it leaves our studio. However, if your item arrives damaged or defective due to transit, we are here to make it right.
How to report a damaged item:
1. Contact us at hello@may-be.design within 7 days of delivery.
2. Include your Order Number in the subject line.
3. Attach clear photo or video documentation showing both the damaged item and the original exterior packaging.
Once verified, we will arrange a replacement or issue a full refund to your original payment method. Reports submitted after 7 days of confirmed delivery cannot be processed.
Lost, Stolen, or Delayed Packages
May Bê is not responsible for packages that are lost, stolen, or delivered to incorrect addresses entered at checkout. If your package is marked as delivered but you have not received it:
Check with neighbors or building managers.
Allow 24 hours (carriers occasionally mark packages as "delivered" prematurely).
Contact the carrier directly using your tracking number to initiate a claim.
Contact Us
Have questions about an object before placing your order? Reach out to our team at hello@may-be.design—we are happy to assist you.